Ogie Diaz reposts rant, calls out abusive café habits.
A café owner has gone viral after calling out three customers who allegedly stayed for two and a half hours, ordered just one drink each, occupied separate tables with their laptops, brought their own lunch, and eventually left the establishment a one-star review.
In a Facebook post, JELSA shared CCTV footage showing the customers occupying three separate tables while apparently using the café as a temporary workspace.
According to the owner, the group enjoyed the establishment’s air-conditioning, electricity, and Wi-Fi for hours despite making minimal purchases.
What particularly upset the owner was the one-star Google review reportedly left by the customers afterward.
“Our café is a business, not a free co-working space with unlimited AC, electricity, and internet included in the price of one drink,” JELSA wrote.
The owner also claimed that one customer had fallen asleep inside the café, while employees were too embarrassed to confront the group.
“Let’s not confuse hospitality with entitlement,” the establishment added.
The post quickly went viral, drawing more than 44,000 reactions, 5,800 comments, and 2,400 shares in the screenshot provided.
Ogie Diaz calls out abusive café habits
Showbiz personality and talent manager Ogie Diaz weighed in on the controversy, defending the café and criticizing customers who treat coffee shops like personal offices.
“Talagang ginawa nang opisina o classroom yung coffee shop,” Diaz wrote.
He pointed out that customers who occupy tables for hours while ordering only one drink can hurt small businesses struggling with electricity costs, employee salaries, and daily sales targets.
“Lugi pa sa kuryente at wifi,” he said, adding that some customers even occupy additional chairs with their belongings, leaving less space for new patrons.
Diaz reminded customers that café owners are running businesses, not providing free workspaces.
“Tulungan nyong kumita yung negosyo. Hindi yan bread trip lang,” he stressed.
He suggested that smaller coffee shops limit complimentary Wi-Fi to one hour and cover electrical outlets to discourage excessively long stays.
Where should cafés draw the line?
The controversy has renewed discussions about café etiquette, particularly among students, freelancers, and remote workers who regularly use coffee shops as alternative workspaces.
While many establishments welcome laptop users, occupying multiple tables, bringing outside food, and staying for extended periods with minimal purchases can affect smaller businesses.
However, spending several hours inside a café after purchasing one drink does not automatically violate any rule unless the establishment has communicated specific restrictions.
The customers’ actual Google review was not shown in the screenshots, leaving their reasons for giving the café one star unclear.
For Diaz, the solution is simple: customers and business owners must respect each other’s needs.
“Give and take dapat. Wag pairalin masyado yung ‘the customer is always right.’ Dapat magtulungan,” he concluded.
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