RADAR TIP: You can report gas stations that don’t implement fuel rollbacks

Motorists who find gas stations failing to implement full gasoline price rollbacks can report them through the government’s eGov app, which has a dedicated feature for fuel-related complaints.

The Department of Energy’s latest fuel price adjustment, which took effect on November 10, lowered gasoline prices by ₱16.80 per liter, diesel by ₱4.10, and kerosene by ₱3.70.

However, some motorists have claimed that certain gas stations did not fully implement the mandated reductions.

“Marami dito sa Santa Rosa, Laguna, hindi naman sumunod sa pagbaba nasa ₱8-₱9 lang binaba nila. Pero kapag pagtaas sinusunod agad ang bilis nila magtaas,” said one Threads user on November 11.

Through its eReport feature, the eGov app allows users to file complaints about fuel pricing and other gas station concerns.

Aside from failure to implement fuel price rollbacks, motorists can report panic buying, fuel hoarding, unauthorized price increases, refusal to sell fuel, fuel shortages, and other supply concerns.

To file a report, users must select the “Report” feature on the eGov home page and allow the app to access their current location. They can then select “Gas Station Concerns,” identify the category of the complaint, and provide details of the incident along with supporting documents or images.

Reports can be filed immediately or after the incident through the “Late Reporting” option.

The eReport feature also accepts complaints involving online scams, electric power concerns, child abuse, violence against women, OFW concerns, senior citizens, national ID, eCommerce, crimes, and red tape in government transactions.