Harlan Coffee soft serve draws complaint over small serving and a ₱230 price tag
A ₱230 pistachio soft serve from Harlan Coffee has drawn a customer complaint over its serving size, with the buyer saying the portion was disappointing given its price.
The customer, identified as Threads user eric_banes, posted a sarcastic letter addressed to the coffee shop, joking that the dessert should have been advertised as “lifesize” because of how small it appeared, much like the small photo of the product on the menu.
The post criticized the serving size of the toasted pistachio soft serve and questioned whether the ₱230 price was justified by the amount served.
“Kailangan niyo ba talagang ma-ROI agad yung coffee shop niyo sa BGC? Medyo malakas maka squammy yung serving. It’s giving manunuba at magulang vibes,” he wrote.
The customer also expressed frustration over the product’s promotion, saying the hype surrounding it had led to higher expectations.
Harlan Coffee is a Manila-based coffee brand that has expanded across the region, including the newly opened branch in BGC, as well as in Makati, Quezon City, and other commercial areas. It operates as the coffee arm of retail brand Harlan + Holden and promotes an everyday coffee experience built around convenience, design, and quality.
The brand also received international recognition in 2026 after being ranked second among 25 coffee shops worldwide by Monocle magazine, which cited its coffee, design, and sense of community.
While the complaint reflects one customer’s experience, it highlights how serving size and product presentation can shape customer expectations, particularly when food and drinks carry premium price tags.
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